Privacy Policy

Effective Date: October 1, 2024

Our Commitment to Your Privacy:

At Get Star Internet, we are dedicated to safeguarding your privacy and building trust. We understand that your personal information is important to you, and we are committed to handling it responsibly and transparently. This Privacy Policy explains how we collect, use, and share your data when you use our internet services, interact with our website, and communicate with us.

Information We Collect:

We collect information in various ways to provide, manage, and improve our services. This includes:

• Information You Provide:
  When you sign up for our services, create an account, contact customer support, or participate in surveys or promotions, we collect information you provide directly, such as your name, address, email address, phone number, date of birth, payment information, and account preferences.
• Information We Collect Automatically:
  As you use our services and browse our website, we automatically collect certain data, including:
  
  • Service Usage Data:
    Details about your internet usage, such as the websites you visit, the times you connect, and the amount of data you transfer. This information helps us manage network traffic, diagnose technical issues, and ensure the quality of our services.
  • Device Information:
    Technical details about your devices and network connection, including your IP address, MAC address, operating system, browser type, and device settings. This helps us optimize our services for different devices and troubleshoot connectivity problems.
  • Location Information:
    Your approximate location, derived from your IP address or device settings, which allows us to provide location-based services and tailor content to your region.
  • Cookies and Similar Technologies:
    We use cookies and other tracking technologies to collect information about your browsing activity, preferences, and device. This helps us personalize your experience, measure the effectiveness of our website and marketing campaigns, and analyze website traffic.   
    
     

We may also obtain information from third-party sources, such as address verification services, credit reference agencies, and marketing partners, to verify your identity, assess creditworthiness, and improve our services.

Understanding Cookies and How We Use Them

When you visit our website or use our app, we utilize small text files called “cookies” to enhance your experience. These files are stored on your device and help us personalize your interactions with our services.

Why We Use Cookies

Cookies play a crucial role in making your online experience smoother and more efficient. Here’s how we use them:

• Essential Cookies:
  These are fundamental for providing the services you request. They enable you to log in, stream content seamlessly, and ensure your shopping cart functions correctly. They also help us maintain website functionality and remember your preferences.
• Performance Cookies:
  These cookies help us improve our services by tracking which pages and features are popular, analyzing user navigation patterns, and identifying areas for enhancement. This data is aggregated and anonymized, so it doesn’t identify you personally.
• Advertising & Marketing Cookies:
  These cookies help us and our trusted partners personalize the advertising you see on our and other websites. They track your interests and online activity to deliver more relevant ads and measure the effectiveness of our marketing campaigns.

Managing Your Cookie Preferences

You can control your cookie preferences through your browser settings or our website’s cookie management tool. You can choose to accept all cookies, block certain types, or delete existing cookies. However, please note that disabling essential cookies may impact website functionality.

How Long We Retain Your Information

We retain your personal information for varying periods depending on the type of data and the purpose for which it was collected. This includes information like your contact details, service addresses, account correspondence, and payment history.

We keep this data for business, legal, and regulatory purposes, such as tax compliance, defending potential legal claims, and demonstrating compliance with data protection laws. We retain these records securely for a period of 7 years after your account is canceled, after which they are securely deleted or anonymized.

Certain categories of data are deleted sooner if they are no longer needed. For instance, call records are kept for 24 months, and payment information is deleted 2 years after your account is closed or becomes inactive.

Your Rights and Choices

You have the right to access, correct, or delete your personal information. You can also object to or restrict the processing of your data. If you have any questions or concerns about our data retention practices, please contact us.   

We are committed to transparency and protecting your privacy. Please review our full Privacy Policy on our website for more detailed information.

How We Use Your Information:

We use your information for a variety of purposes, including:

• Providing and Managing Services:
  To deliver and manage your internet service, including activating your account, provisioning your connection, billing you for services, and providing customer support.
• Improving Services and Customer Experience:
  To analyze service usage data, identify trends, and develop new features and offerings to enhance your experience.
• Communication:
  To send you important service updates, account notifications, billing reminders, and respond to your inquiries.
• Marketing:
  With your consent, to send you promotional materials, newsletters, and targeted advertisements about new services, special offers, and other information we think may be of interest to you.
• Personalization:
  To tailor your experience on our website and recommend content based on your interests and browsing history.
• Protecting Our Network and Users:
  To detect and prevent fraud, unauthorized access, and other security threats, and to enforce our terms of service.
• Legal Compliance:
  To comply with applicable laws, regulations, and legal processes.

Sharing Your Information:

We may share your information with:   

• Service Providers:
  Trusted third-party companies that assist us in providing and supporting our services, such as payment processors, customer support centers, billing and collection agencies, and IT service providers. We provide these companies with only the information necessary for them to perform their services and require them to protect your information.
• Business Partners:
  Companies we partner with to offer you additional products or services, such as home security or entertainment providers. We will only share your information with these partners with your consent.
• Legal Authorities:
  When required by law or legal process, such as in response to a subpoena or court order, or to protect our rights, property, or safety, or the rights, property, or safety of others.

We do not sell your personal information to third parties.

Your Privacy Choices:

You have several choices regarding your personal information:

• Managing Cookies:
  You can adjust your cookie settings in your browser to control the collection of data through cookies. You can block all cookies, accept only certain types of cookies, or delete existing cookies. However, disabling cookies may affect the functionality of our website and limit your ability to use certain features.
• Opting Out of Marketing:
  You can opt out of receiving marketing communications from us by clicking the “unsubscribe” link in any marketing email or by contacting us directly.
• Accessing and Correcting Your Information:
  You can request access to or correction of your personal information by contacting us. We will make reasonable efforts to provide you with access to your information and correct any inaccuracies.

Data Security:

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. These measures include data encryption, access controls, and regular security assessments. However, no method of transmission over the internet or method of electronic storage is completely secure.   

Children’s Privacy:
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.